Our Cookie Policy

Cookies – what are they?

This site uses cookies. Cookies are small text files stored on your computer when you visit certain web pages. They are used to remember your preferences and in some cases your purchases from the website. We also use cookies that enable you to more easily share pages you like via social media sites like Facebook and Twitter. They are also used to collect anonymous data about your visit (like which areas of the site you visit and for how long) to help us improve your experience of our site and eliminate errors.

Cookies are not unsafe or in themselves a threat to your online privacy; we don’t store sensitive information such as contact details or payment information, but recent legislation requires that website owners give as much information as possible about cookies used on a website and clear instructions how to refuse them, should you so choose. If you do choose not to allow cookies, please be aware that this site may not be fully functional.

For more detailed information about cookies, visit http://www.allaboutcookies.org/.



Cookie Categories and the cookies we use

To make this information as clear as possible, as well as listing the cookies we use, we’ve grouped them using the International Chamber of Commerce’s categorisation to help explain what they do:


Strictly necessary
Performance
Functionality
Targeting


Strictly necessary cookies

“These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.”

Please note that we treat usage of our site as acceptance of this type of cookie. While you are free to block them (see below), if you do then we cannot guarantee that this website will be functional.

Cookies from this site:

Cookie Used by Description
ASP.Net_SessionId .Net Framework Server cookie which automatically creates a new ID for each user in order to maintain state


Cookies provided by 3rd parties: None


Performance cookies

“These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.”

Please note that we treat usage of our site as acceptance of this type of cookie. While you are free to block them (see below), if you do then we cannot guarantee that this website will be functional.

Cookies from this site:

Cookie Used by Description
__utma, __utmb, __utmc, __utmz, __utmv Google Analytics Standard analytics cookie (tracks unique/returning visits + ecommerce)


Cookies provided by 3rd parties: None


Functionality cookies

“These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise, or to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.”

Please note that we while you are free to block Functionality cookies (see below), if you do then we cannot guarantee that this website will function as expected.

Cookies from this site:

Cookie Used by Description
res_centre_login_name resource area When logging into resource centre
cookiepref whole site Stores whether the cookie alert bar has been dismissed


Cookies provided by 3rd parties: None


Targeting or Advertising cookies

“These cookies are used to deliver adverts more relevant to you and your interests, they are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.”

Please note that while you are free to block them (see below), if you do then you may not able to use social sharing features. You can manage acceptance of targeting cookies across all websites by visiting the Network Advertising Initiative website

Cookies from this site: None

Cookies provided by 3rd parties: None




Managing Cookies

Please follow the instructions below for your chosen web browser:


Chrome Logo Chrome

  • Click on the ‘Tools’" menu (or the Spanner/Wrench icon) and select ‘Options’.
  • Click the ‘Under the Bonnet’ tab and locate the ‘Privacy’ section, and choose the ‘Content settings’ button.
  • Click the ‘Cookie settings’ tab and choose your preferred settings. The default behaviour is to allow all cookies, but you can fine tune your preferences here, and view the currently set cookies by clicking on ‘All cookies and site data…’


Internet Explorer 9 Logo Internet Explorer 9

  • Click the Tools menu and then Internet Options
  • Click the Privacy tab
  • Move the slider to choose your preferred settings. These settings are quite general.
  • For more specific cookie settings click on ‘Advanced’, check the 'Override cookie handling' button and modify the settings to suit your requirements. You can also click on ‘Sites’ to set cookie settings for individual websites.


Internet Explorer 8 Logo Internet Explorer 6, 7 & 8

  • Click the Tools menu and then Internet Options
  • Click the Privacy tab
  • Move the slider to choose your preferred settings. These settings are quite general.
  • For more specific cookie settings click on Advanced, check the 'Override cookie handling' button and modify the settings to suit your requirements.


Firefox Logo Firefox 3.5 upwards

  • Click the Tools menu, then Options
  • Select the Privacy tab and in the History panel, select “Use custom settings for history”
  • You can set general cookie preferences using the checkbox, or more specific settings by clicking on ‘Exceptions’. Clicking on ‘Show Cookies’ displays all cookies saved on your computer and also allows you to clear all of them with a single click.


Firefox Logo Firefox (pre v 3.5)

  • Click on Tools, then Options
  • Select the Privacy tab.
  • Select Cookies. You can then choose your preferred settings

Apple Safari Logo Apple Safari (v 3 upwards)

  • Click the Cog icon or Edit on the main menu
  • Click Preferences, then Security
  • The ‘Accept cookies’ section allows you to specify your cookie preferences. To remove all cookies, click on ‘Show Cookies’ and ‘Remove All’.


There is also a comprehensive guide on clearing cookies, containing many more browser types, at http://www.aboutcookies.org/Default.aspx?page=2


Further information

http://www.allaboutcookies.org/

http://www.direct.gov.uk/en/SiteInformation/DG_197506?CID=Central&PLA=url_mon&CRE=managing_cookies

http://www.youronlinechoices.com/uk/your-ad-choices

http://www.international-chamber.co.uk/components/com_wordpress/wp/wp-content/uploads/2012/04/icc_uk_cookie_guide.pdf
 

 


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